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A brief summary of the provided position as below ：

This position is responsible for the overall service products(Non parts)
development and implementation for the business unit, including but not limited
to service product definition, marketing and sales, and operation etc. The
position shall define and run the service products operation in a commercial
way, maximizing profitability for the BU and partners in the long run through
continuously improved customer satisfaction and loyalty. The position shall
build, lead and manage the service product team to deliver high-quality results
and timely service.




Duties and Tasks

* Overall service products(Non parts) development and implementation for the
business unit
* Actively seek opportunities for new service products based on customers
needs and competition
* Marketing, sales and operation of each service product
* Manage and monitor the performance of each service product through expected
KPIs
* Responsible for updating service product handbook annually.
* Build, lead and manage the service product team to deliver high-quality
results and timely service
* Cooperating with Parts Department for fair pricing in the service product
business.
* Cooperating with Finance Department for service product settlement and
reporting.
* Responsible for Implementation of service product on Distributor and Dealer
level.
* Responsible for auditing implementation of Service product on Dealer level.
* Responsible for system support to Dealers.
* Working in cooperation with other departments to achieve business objectives
* Responsible for department’s annual forecast, budget and activities
* Keep tracking on service products offerings in the market
* Other service related work assigned by the line manager



Education and/or Experience

* University education in appropriate discipline
* Minimum 5 years experience from HDT industry
* Management experience
* Know and be familiar with service products
* Good in reading and writing English